To record returned checks/payment reversals for Dues and Subscriptions products

Use the Dues/Subscriptions Payments by Individual window to record returned checks or to reverse all or a portion of a payment for a dues or subscription product after the original transaction has been completed.

1. From Customers, select Manager customers to display the Manage customers window.
2. Use the lookup icon, enter the customer ID, and press Enter.
3. Select the Billing tab to display the customer's Billing information.
4. Select the line item associated with the returned check/payment reversal and click Payment to display the Dues/Subscription Payment by Individual window.
5. Click New.
6. Enter the original check number or credit card information.

   Note: If you are recording a returned check, you can preface the Check/CC field entry with RET or a similar abbreviation to make it easier to identify return checks.

7. Enter the returned check amount as a negative amount in the Pay Amount field.
8. Click Save.
9. A warning dialog displays indicating that there is an underpayment. Click Yes on the warning dialog.
10. You can then change the term for the dues or subscription product on the Dues/Subscription Item Detail window.

See Also Entering Cash Receipts Enter and edit cash receipts window To enter AR payments To automatically apply AR payments To reverse a payment and record returned checks